IT Services: Costs, Metrics, Benchmarking and Marketing (Paperback)

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IT Services: Costs, Metrics, Benchmarking and Marketing (Paperback)

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內容描述

Offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost effective support and invaluable insight for IT customers who need to know what they can expect from their technology professionals. DLC: Computer service industry.